Terms & Conditions

01. Introduction

These Terms & Conditions (“Terms”) govern your access to and use of mondalglobal.com, as well as products and services provided by MONDAL GLOBAL TRADE CORPORATION (“MGTC”, “we”, “us”, or “our”).

MGTC operates from Kolkata, West Bengal, India, and conducts business across areas including ecommerce, digital marketing, software development, IT consulting, import and export of goods and services, trading, and machinery-related activities.

By using our website, requesting a quotation, placing an order, purchasing a product or service, making a payment, or otherwise engaging with MGTC, you agree to these Terms and any additional terms contained in an applicable quotation, proposal, invoice, order confirmation, service agreement, or other written agreement.

If you do not agree with these Terms, you should not use our website or purchase our products or services.

02. Eligibility

Our website, products and professional services are intended for individuals aged 18 years or older.

By using our website or purchasing from MGTC, you represent that you are at least 18 years old and have the legal capacity and authority to enter into an agreement.

Where you are acting on behalf of a company, organization or other entity, you represent that you are authorized to act on its behalf.

03. Our Business and Services

MONDAL GLOBAL TRADE CORPORATION may provide or engage in activities including:

• Ecommerce and online sales
• Digital marketing
• Email marketing
• Search engine optimization
• Software development
• Website and ecommerce development
• IT consulting
• Technology solutions
• Import and export of goods
• Export of services
• Trading
• Machinery-related business
• Manufacturing-related activities
• Other commercial or professional services

Not every product or service may be available at all times. MGTC may add, modify, suspend or discontinue products, services or business activities as its operations develop.

04. Quotations, Proposals and Orders

Customers may purchase or engage MGTC through different methods, including:

• Direct website checkout
• Written quotations
• Project proposals
• Invoices
• Payment links
• Direct communication with our team
• Ecommerce platforms or marketplaces
• Separate service agreements

For professional services, the applicable quotation, proposal, statement of work, invoice or written agreement may specify the scope, deliverables, price, payment schedule, timeline and other project-specific terms.

Once a customer accepts a quotation or proposal or makes payment against it, those project-specific terms become part of the agreement between the customer and MGTC.

If a project-specific agreement conflicts with these general Terms, the specific written agreement may take priority for that particular transaction where expressly stated.

05. Pricing

Prices displayed on our website or communicated through quotations and proposals may be changed before an order or proposal is accepted.

A quotation does not necessarily guarantee pricing indefinitely unless a validity period is stated. Once a quotation, proposal or order has been accepted, pricing will generally follow the agreed terms unless:

• The project scope changes
• Additional services are requested
• Third-party costs change
• Taxes or regulatory charges apply
• The customer requests work outside the original scope

Any additional charges should be communicated where reasonably practicable before the additional work is performed.

06. Payments

Payment requirements may vary depending on the product or service. Unless otherwise specified in a quotation, proposal, invoice or written agreement, MGTC may require 100% advance payment before work begins.

For certain projects or engagements, a different payment schedule may be agreed in writing. The applicable quotation or proposal will determine the final payment arrangement.

Payment may be collected through payment processors, bank transfers, payment links, ecommerce platforms or other supported payment methods. MGTC may use third-party payment processors such as Razorpay.

Customers may also be subject to the terms and conditions of the applicable payment provider.

07. Recurring Services

MGTC may offer recurring or ongoing services, including digital marketing, SEO, email marketing, maintenance, consulting and other subscription or retainer-based services.

Recurring services may be billed monthly or according to another agreed billing cycle. The specific billing frequency, renewal terms, minimum commitment, cancellation requirements and service scope will be stated in the applicable proposal or agreement.

Failure to make required recurring payments may result in suspension or termination of services.

08. Taxes

Prices may be subject to applicable taxes, duties, levies or other government charges. Where required by law, applicable taxes may be added to invoices or order totals.

Customers are responsible for any taxes, duties, customs charges or similar costs applicable to their purchase unless expressly stated otherwise.

09. Client Responsibilities

For professional services, clients are responsible for providing information and cooperation reasonably required to complete the project.

• Content
• Brand materials
• Login credentials
• Website access
• Hosting access
• Advertising accounts
• Analytics access
• Product information
• Approvals
• Feedback
• Technical information
• Other project-related materials

Clients must ensure that information and materials supplied to MGTC are accurate and that they have the necessary rights and permissions to provide and use them.

10. Project Timelines and Client Delays

Any project timeline provided by MGTC is based on the information and circumstances available at the time. Project timelines may be extended if a client delays providing required:

• Content
• Information
• Access
• Credentials
• Feedback
• Approvals
• Payments
• Decisions
• Other required materials

MGTC will not be responsible for delays caused by a client's failure to provide required information or cooperation on time. Timelines may also be affected by circumstances outside our reasonable control.

11. Revisions and Scope Changes

The number of revisions included in a project, where applicable, will be specified in the relevant quotation, proposal or service agreement.

Requests outside the agreed scope or beyond the included revisions may be treated as additional work and may result in additional charges or revised timelines.

MGTC may provide an updated quotation before performing substantial work outside the original scope.

12. Intellectual Property

Unless otherwise stated in writing, MGTC retains ownership of work, deliverables, designs, code, materials or other intellectual property created for a client until all applicable fees have been paid in full.

After full payment, ownership rights in final custom deliverables may transfer to the client to the extent specified in the relevant proposal or agreement.

MGTC may retain ownership of:

• Pre-existing intellectual property
• Internal tools
• Reusable code
• Frameworks
• Templates
• Processes
• Methodologies
• General know-how
• Third-party materials

Third-party software, plugins, fonts, images, licenses and other assets remain subject to the rights and licensing terms of their respective owners.

13. Third-Party Services and Costs

Some projects may require third-party products or services. These can include hosting, domains, plugins, themes, SaaS applications, advertising platforms, email marketing systems, payment gateways, APIs, cloud services and other technology.

Unless expressly included in an MGTC quotation or agreement, the customer is responsible for third-party fees and costs. MGTC is not responsible for changes made by third-party providers to their:

• Pricing
• Products
• Availability
• Policies
• APIs
• Features
• Terms
• Service quality

Use of third-party services may also be governed by those providers' own terms.

14. Advertising Spend

Where MGTC manages advertising campaigns, advertising spend paid to platforms such as Google, Meta, LinkedIn or other advertising networks is separate from MGTC's professional service fees unless expressly stated otherwise.

The customer is responsible for sufficient advertising budget and payment to the applicable advertising platform.

MGTC cannot guarantee specific advertising performance, sales, rankings, leads, revenue or other commercial outcomes unless expressly agreed in writing.

15. Ecommerce and Physical Products

MGTC may sell physical or digital products directly through mondalglobal.com or through third-party ecommerce platforms and marketplaces.

Product availability, pricing and descriptions may change. We aim to provide accurate product information, but minor errors or variations may occur.

Orders placed through third-party marketplaces may also be subject to the marketplace's own terms, policies and procedures.

Shipping, delivery, returns, cancellations and refunds may be governed by additional policies applicable to the particular product or sales channel.

16. Service Delivery

Digital and professional services are delivered according to the scope and timeline specified in the applicable quotation, proposal or agreement. Delivery may include:

• Electronic files
• Website access
• Software deployment
• Reports
• Campaign setup
• Consulting sessions
• Account configuration
• Digital communications
• Other agreed deliverables

Additional information is available in our Service Delivery Policy.

17. Refunds and Cancellations

Refund and cancellation eligibility depends on factors such as:

• Type of product or service
• Project stage
• Work already performed
• Resources already committed
• Third-party costs
• Applicable agreement
• Applicable law

Customers should review our separate Refund & Cancellation Policy.

Where a specific proposal, agreement or order contains different cancellation provisions, those terms may apply to that particular transaction.

18. Service Suspension

MGTC may suspend access to services or pause work where reasonably necessary, including in cases involving:

• Overdue payments
• Fraud or suspected fraud
• Abuse or misuse
• Security concerns
• Illegal activities
• Violation of these Terms
• Violation of an applicable service agreement
• Failure to provide required cooperation
• Conduct that may expose MGTC or third parties to legal or operational risk

Where appropriate, we may provide notice before suspension.

19. Termination

Either MGTC or the client may terminate ongoing services according to the terms contained in the applicable proposal, service agreement or written arrangement.

Upon termination, the client remains responsible for amounts owed for:

• Work already completed
• Services already provided
• Approved expenses
• Third-party costs
• Outstanding invoices
• Other agreed obligations

Provisions that by their nature should continue after termination may remain effective.

20. No Guarantee of Business Results

MGTC aims to provide professional and commercially reasonable services. However, business outcomes can depend on factors outside our control.

Unless expressly guaranteed in a written agreement, we do not guarantee specific:

• Sales
• Revenue
• Profits
• Leads
• Search engine rankings
• Advertising results
• Conversion rates
• Website traffic
• Business growth
• Market performance

Any projections, forecasts or estimates are informational and should not be treated as guaranteed outcomes.

21. Website Use

You agree not to use mondalglobal.com:

• For unlawful purposes
• To distribute malicious software
• To interfere with website security
• To gain unauthorized access to systems or accounts
• To impersonate another person or organization
• To submit fraudulent information
• To infringe intellectual property rights
• To abuse website functionality
• To engage in conduct that could damage MGTC or other users

We may restrict access where these Terms are violated.

22. Website Content

Website content is provided for general business and informational purposes. While we aim to keep information accurate and current, we do not guarantee that every page, description, price or statement will always be complete or error-free.

MGTC may correct errors and update website content without prior notice.

23. Confidentiality

Where either party receives confidential business information in connection with a project or service relationship, the receiving party should use reasonable measures to protect such information.

Additional confidentiality obligations may be included in project-specific agreements or nondisclosure agreements.

24. Limitation of Liability

To the extent permitted by applicable law, MGTC will not be liable for indirect, incidental, special, consequential or similar losses arising from use of the website, products or services. This may include loss arising from:

• Business interruption
• Lost profits
• Lost opportunities
• Third-party platform failures
• Internet outages
• Unauthorized third-party activity
• Loss of data
• Customer misuse
• Events outside our reasonable control

Nothing in these Terms is intended to exclude or limit liability where such exclusion or limitation is prohibited by applicable law.

25. Indemnification

To the extent permitted by applicable law, users and customers agree to be responsible for claims, losses or expenses arising from their unlawful use of our website or services, violation of these Terms, or infringement of third-party rights.

This provision does not apply where prohibited by applicable law.

26. Force Majeure

MGTC will not be responsible for delays or failures caused by circumstances beyond our reasonable control.

Such circumstances may include natural disasters, internet outages, infrastructure failures, cyber incidents, government actions, transportation disruption, labor disputes, war, civil disturbance, supplier failures or other unexpected events outside our reasonable control.

27. Good-Faith Dispute Resolution

If a dispute arises regarding our website, products, services or business relationship, both parties are encouraged to first attempt to resolve the matter through good-faith communication.

Customers should contact MGTC and provide sufficient information regarding the issue so that both parties can attempt to reach a reasonable resolution before pursuing more formal remedies.

Nothing in this section prevents either party from exercising rights available under applicable law.

28. Privacy

Use of personal information is governed by our Privacy Policy.

Customers should review the Privacy Policy to understand how MGTC collects, uses and processes personal information.

29. Changes to These Terms

MGTC may update these Terms periodically to reflect changes in our:

• Business operations
• Products
• Services
• Technology
• Ecommerce activities
• Payment processes
• Policies
• Legal requirements

Updated Terms will be published on this page. Continued use of our website after an update may constitute acceptance of the revised Terms to the extent permitted by applicable law.

30. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in effect to the extent permitted by applicable law.

31. Entire Agreement

These Terms, together with any accepted quotation, proposal, invoice, order confirmation, policy or written service agreement, constitute the applicable agreement between MGTC and the customer regarding the relevant transaction or service.

Project-specific terms may supplement these Terms.