Information about cancellations, returns and refunds for products and services provided by MONDAL GLOBAL TRADE CORPORATION.
Last Updated: 5 August 2026
This Refund & Cancellation Policy explains how cancellations, refunds and returns are handled by MONDAL GLOBAL TRADE CORPORATION (“MGTC”, “we”, “us”, or “our”).
This policy applies, where relevant, to professional services, digital services, recurring services, ecommerce purchases and products sold through mondalglobal.com.
Different terms may apply where a quotation, proposal, service agreement, order confirmation or third-party marketplace specifies different conditions. Nothing in this policy is intended to limit rights that cannot legally be excluded under applicable law.
Requests to cancel a professional or digital service before work has started will be reviewed case-by-case. Depending on the circumstances, MGTC may approve a full refund, partial refund or another reasonable resolution.
Factors we may consider include:
Customers should submit cancellation requests as soon as possible after deciding not to proceed.
Once work on a project or service has started, payments are generally non-refundable. Work is considered to have started when MGTC has begun activities such as:
Exceptions may be considered at MGTC’s discretion or where required by applicable law.
Services that have been substantially completed, delivered or accepted are generally non-refundable.
However, MGTC may consider refund or resolution requests in exceptional circumstances. Any such decision will be made based on factors including:
Approval of a refund in one situation does not create an obligation to provide the same result in other situations.
MGTC may provide recurring services including email marketing, digital marketing, SEO, website maintenance, IT support, consulting and other ongoing services.
Customers who wish to cancel recurring services should request cancellation before the next billing date. Where cancellation is received before the next billing cycle, future billing may be stopped according to the applicable service agreement.
Amounts already billed for the current service period may be non-refundable where the service period has already started.
Certain projects or services may require advance payment, deposit, booking fee, setup fee or initial project fee.
Where a quotation, proposal or agreement identifies any amount as non-refundable, that amount will generally not be refunded after payment, except where required by law or otherwise agreed by MGTC.
Customers should review the applicable quotation or proposal before making payment.
Third-party expenses incurred in connection with a customer project are generally non-refundable once purchased or committed. These may include:
Where possible, MGTC will identify significant third-party expenses before they are incurred.
For physical products purchased directly from MGTC, customers may request cancellation before the order has been dispatched.
Once an order has been shipped or handed over to the delivery provider, cancellation may no longer be possible. In that situation, the customer may need to follow the applicable return procedure after delivery.
Cancellation requests should include:
Eligible return requests for physical products should be submitted within 7 days of delivery.
Requests received after this period may not be accepted unless:
Customers should contact MGTC promptly after discovering an issue.
Product returns will generally be considered where the customer receives an item that is:
Customers may be asked to provide reasonable evidence such as:
MGTC may review the request before authorizing the return.
Unless specifically stated otherwise for a product, returns are not generally offered solely because a customer:
Any exception will be determined by MGTC and applicable consumer-protection requirements.
Where MGTC approves a return because the product supplied was wrong, damaged or defective, MGTC will bear reasonable return-shipping costs or arrange an appropriate return method.
Customers should not send products back without first receiving return instructions from MGTC. Unauthorized return shipments may not be accepted or reimbursed.
Where reasonably possible, returned products should include:
Customers should take reasonable care of products while a return request is being reviewed. This requirement will not prevent a legitimate claim relating to a defective or damaged product where packaging has necessarily been opened to inspect the item.
Submitting a refund or return request does not automatically guarantee approval. MGTC may review:
Customers will be informed once the request has been reviewed.
Once a refund has been approved, MGTC will generally initiate the refund within 7 business days.
The time required for the refunded amount to appear in the customer’s account may depend on:
These processing times may be outside MGTC’s control.
Approved refunds will generally be returned to the original payment method used for the transaction.
For example, a payment made through a card or supported online payment method will normally be returned through the same payment channel. Alternative refund methods may only be used where technically necessary or otherwise agreed.
Payments on mondalglobal.com may be processed through third-party payment providers such as Razorpay. Refund processing may therefore also depend on the payment provider’s systems, procedures and processing timelines.
MGTC does not control delays caused solely by banks, card networks or payment processors after a refund has been successfully initiated.
If a customer believes that they have been charged twice, made a duplicate payment, been charged an incorrect amount or experienced another payment-processing issue, they should contact MGTC with the relevant transaction information.
Verified duplicate or incorrect payments may be refunded after review.
Where a transaction appears to have failed but funds have been debited, customers should contact us with:
MGTC may coordinate with the applicable payment provider where necessary to verify the transaction. Where a refund is due after verification, it will be processed accordingly.
Customers are encouraged to contact MGTC before initiating a chargeback or payment dispute. Many issues can be resolved more quickly through direct communication.
Customers should provide sufficient details about the transaction and the reason for the concern so that MGTC can investigate.
This section does not prevent customers from exercising legitimate rights available through their bank, payment provider or applicable law.
MGTC may sell products through third-party ecommerce platforms or marketplaces. Orders made through platforms other than mondalglobal.com may be subject to the marketplace’s own:
Where required by the platform, customers should submit their cancellation or return request through the marketplace where the order was placed.
Professional services may be customized specifically for the customer’s business. This can include:
Because these services involve time and resources dedicated specifically to a client, work already started or completed is generally non-refundable. Any exception will be assessed case-by-case.
A refund will not ordinarily be granted solely because a project is delayed due to the customer’s failure to provide required:
Project timelines may be adjusted accordingly.
MGTC may cancel an order, project or service where reasonably necessary, including because of:
Where MGTC cancels a prepaid order or service without delivering the relevant product or service, an appropriate refund may be issued for amounts eligible for refund.
Refunds for purchases made using a discount, promotional offer or coupon will generally be based on the amount actually paid by the customer.
Promotional value itself is generally not redeemable for cash unless required by law.
To request a cancellation, return or refund, contact: monish@mondalglobal.com
Include, where applicable:
Providing complete information can help us review the request more efficiently.
MONDAL GLOBAL TRADE CORPORATION
West Bengal, India
Website: https://mondalglobal.com/
Last Updated: 5 August 2026
Have a question about a cancellation, return, payment or refund? Contact our team and we’ll review your request.