01. Introduction
MONDAL GLOBAL TRADE CORPORATION (“MGTC”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when visiting mondalglobal.com, communicating with us, purchasing products or services, or otherwise interacting with our business.
MONDAL GLOBAL TRADE CORPORATION operates from Kolkata, West Bengal, India, and provides ecommerce, digital services, technology, consulting, international trade and other commercial services to customers and businesses worldwide.
This Privacy Policy explains what information we may collect, how we use it, when it may be shared, how it is protected, and the choices and rights available to you.
By using our website or services, you acknowledge the practices described in this Privacy Policy.
02. Information We Collect
We may collect information directly from you, automatically through our website, and through third-party service providers.
Information You Provide to Us
When you contact us through our website, we may collect information such as:
- Name
- Email address
- Phone number
- Company name
- Message or inquiry
- Information you voluntarily provide during communications with us
We use this information to respond to inquiries, provide requested information and communicate about our services.
03. Ecommerce and Order Information
When ecommerce functionality is available on mondalglobal.com, we may collect information necessary to process and manage purchases, including:
- Customer name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details
- Order history
- Delivery information
- Account information
- Login details associated with customer accounts
- Communications relating to orders
This information may be used to process orders, arrange delivery, provide customer service, prevent fraud and maintain transaction records.
04. Payment Information
Payments made through our website may be processed by third-party payment service providers, including Razorpay.
Depending on the payment method and integration being used, payment information may be submitted directly to the payment processor.
MGTC may receive transaction-related information such as:
- Payment status
- Transaction or payment reference
- Payment method type
- Order amount
- Billing-related information
- Limited payment information provided by the payment processor
We do not intend to independently store complete payment card credentials where payment information is processed directly by an authorized payment provider.
Your payment information is also subject to the privacy and security practices of the applicable payment service provider.
05. Customer Accounts
We may introduce customer account functionality on mondalglobal.com in the future.
If account functionality is enabled, we may collect and process information such as:
- Name
- Email address
- Username or account identifier
- Account credentials
- Saved addresses
- Order history
- Account preferences
- Customer support communications
Users are responsible for maintaining the confidentiality of their account credentials.
06. Information Collected Automatically
When you visit mondalglobal.com, certain technical information may be collected automatically. This may include:
- IP address
- Browser type
- Device type
- Operating system
- Approximate geographic location
- Pages visited
- Referring website
- Date and time of visits
- Time spent on pages
- Website interactions
- Traffic and usage information
This information may be collected through cookies, analytics tools, server logs and similar technologies.
07. Analytics
We may use analytics and website-performance tools to understand how visitors interact with mondalglobal.com.
Google Analytics
Google Analytics may be used to understand website traffic, visitor behavior, page performance and other usage statistics.
Google Search Console
Google Search Console may be used to understand how mondalglobal.com performs in search engines, including search queries, indexing information and website performance.
Information collected through these services is subject to the respective provider's privacy practices.
09. Advertising and Tracking Technologies
We may use advertising and measurement technologies from third-party platforms.
Meta Pixel
We may use Meta Pixel to measure advertising performance, understand website conversions and support advertising or remarketing campaigns.
Google Ads Conversion Tracking
Google Ads technologies may be used to measure actions taken after visitors interact with our advertisements and to evaluate campaign performance.
LinkedIn Insight Tag
We may use the LinkedIn Insight Tag for campaign measurement, website analytics and advertising-related purposes.
Remarketing and Retargeting
We may use advertising technologies to show advertisements to users who have previously interacted with our website or services.
These third parties may use cookies or similar technologies according to their own privacy policies.
10. How We Use Your Information
We may use personal information to:
- Operate and maintain mondalglobal.com
- Respond to inquiries
- Provide products and services
- Process ecommerce transactions
- Process and manage orders
- Provide customer support
- Manage customer accounts
- Communicate regarding purchases or projects
- Send service-related notifications
- Improve our website and services
- Analyze website performance
- Measure marketing effectiveness
- Conduct advertising and remarketing activities
- Send marketing communications where permitted
- Detect and prevent fraud
- Maintain website and transaction security
- Comply with applicable legal and regulatory requirements
- Maintain business and accounting records
- Protect our rights, customers and business operations
11. Email Marketing
We may offer newsletters, marketing communications, promotional updates or other email communications.
Where required, we will send marketing communications based on your consent or another permitted legal basis.
You may unsubscribe from marketing communications at any time by using the unsubscribe option included in an email or by contacting us.
Our email marketing services may be provided through a third-party email marketing platform. Once such a provider is selected, this Privacy Policy may be updated to reflect the service used.
Transactional or service-related communications may still be sent when necessary for an active order, account, project or business relationship.
12. How We Share Information
We may share information with trusted third parties where reasonably necessary to operate our business and provide our website and services.
- Website hosting providers
- Payment processors
- Razorpay
- Analytics providers
- Advertising platforms
- Email service providers
- Ecommerce technology providers
- IT and cloud service providers
- Shipping and logistics providers
- Professional advisers
- Accounting or compliance providers
- Contractors and service providers supporting our operations
Information may also be disclosed when reasonably necessary to comply with legal obligations, enforce agreements, investigate fraud or protect our rights.
Third-party providers may process information according to their own privacy policies and contractual obligations.
13. International Data Processing
MONDAL GLOBAL TRADE CORPORATION is based in India and intends to serve customers internationally.
As a result, personal information may be processed or transferred between India and other countries where our customers, technology providers, service providers or business partners operate.
Where required by applicable law, we will take reasonable measures intended to protect personal information when it is transferred internationally.
14. Data Retention
We retain personal information for as long as reasonably necessary for the purposes for which it was collected.
Retention periods may depend on factors including:
- The type of information
- Customer relationships
- Active orders
- Service agreements
- Legal requirements
- Accounting requirements
- Fraud prevention
- Dispute resolution
- Regulatory obligations
When information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it where appropriate.
15. Data Security
We take reasonable administrative, technical and organizational measures intended to protect personal information against:
- Unauthorized access
- Unauthorized disclosure
- Loss
- Misuse
- Alteration
- Destruction
However, no website, electronic communication or online storage system can be guaranteed to be completely secure.
Users should also take appropriate steps to protect passwords, devices and account credentials.
16. Your Privacy Rights
Depending on where you live and the laws applicable to you, you may have rights relating to your personal information. These may include the right to:
- Request access to personal information
- Request correction of inaccurate information
- Request deletion of certain information
- Withdraw consent where processing relies on consent
- Object to certain processing
- Request restrictions on certain processing
- Request information about how personal information is used
- Opt out of marketing communications
- Exercise other rights available under applicable privacy laws
Privacy rights may vary depending on jurisdiction and may be subject to legal exceptions.
To submit a privacy request, contact: monish@mondalglobal.com
We may need to verify your identity before processing certain requests.
17. Cookie and Advertising Choices
Depending on your location, you may have choices regarding analytics, advertising cookies and similar technologies.
You may also be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.
Where required by applicable law, appropriate consent mechanisms may be provided for non-essential cookies and tracking technologies.
18. Third-Party Websites
mondalglobal.com may contain links to websites, platforms or services operated by third parties.
MGTC does not control the privacy practices of third-party websites.
We encourage users to review the privacy policies of third-party services before submitting personal information to them.
19. Age Requirement
Our website, products and services are intended for individuals who are 18 years of age or older.
We do not intentionally design our services for children under 18.
If we become aware that personal information has been collected contrary to applicable legal requirements regarding children, we may take appropriate steps to delete or otherwise address that information.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our:
- Website
- Services
- Technology
- Ecommerce operations
- Payment providers
- Marketing tools
- Business practices
- Legal or regulatory requirements
The latest version will be published on this page. Users are encouraged to review this Privacy Policy periodically.
21. Contact Us
If you have questions, concerns or requests regarding this Privacy Policy or the way your information is handled, contact:
MONDAL GLOBAL TRADE CORPORATION
West Bengal, India
Website: https://mondalglobal.com/
HAVE QUESTIONS?
Questions About Your Privacy?
If you have questions about this Privacy Policy, your personal information or a privacy-related request, contact us.